AWS Support Engineer

3 weeks ago


Liverpool, Liverpool, United Kingdom Baltic Broadband Full time
Job Title: AWS Support Engineer

We are Baltic Broadband, a leading provider of digital connectivity solutions, seeking an experienced AWS Support Engineer to join our team.

About the Role:

  • Provide technical support to clients via phone, email, and in-person visits.
  • Troubleshoot and resolve connectivity issues with our high-speed Internet services.
  • Collaborate with our installation teams to ensure seamless project delivery.
  • Develop and maintain documentation for our network infrastructure.
  • Offer expert technical guidance to internal teams to ensure optimal system performance.

Requirements:

  • 15+ years of commercial experience in an IT/Service Provider environment.
  • Valid UK driving license and willingness to be on call for emergencies.
  • Commercial awareness, high-quality work, and outstanding customer service skills.

Desirable Skills:

  • Experience with antennas, fixed wireless access, and Linux administration.
  • Knowledge of virtual machines and project management.
  • Experience with fibre and splicing.

What We Offer:

  • Competitive pay and excellent benefits package.
  • Generous 30 days annual leave package.
  • Free gym membership and home broadband.
  • Enrollment in the Institute of Engineering and Technology for professional registration.

How to Apply:

If you are a motivated and experienced AWS Support Engineer looking for a new challenge, please submit your application.



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