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IT Support Specialist

2 months ago

Coalville, Leicestershire, United Kingdom Secure Retail Full time
IT Support Officer Role

We are seeking a skilled IT Support Officer to join our team at Secure Retail. As an IT Support Officer, you will be responsible for providing high-quality IT support to our business, including hardware, network, and application support.

The successful candidate will have experience in an IT environment, providing support to customers across a diverse IT platform, with good knowledge of Windows Desktop Operating Systems, Citrix, and anti-virus software.

Main Responsibilities:

  • Provide 1st and 2nd line support to users
  • Fix issues and escalate to the IT Manager/Technical Systems Officer as required
  • Perform daily system checks
  • Contribute to project work
  • Develop and maintain system documentation
  • Manage mobile devices and assets
  • Oversee the IT Helpdesk
  • Procure hardware as needed

Requirements:

  • Windows XP/10
  • Windows Server 2012+/2019
  • Windows Active Directory and Group Policy
  • Basic networking knowledge
  • Helpdesk systems
  • Dell/HP Servers
  • Forcepoint email and web filtering solutions
  • Enterprise antivirus systems
  • Mobile Device Management
  • Office 365

Desirable Skills:

  • Linux/Ubuntu
  • Firewall knowledge - Cisco ASA
  • Monitoring systems - PRTG
  • Virtualisation - Hyper-V/VMWare
  • Managed Wi-Fi systems
  • Antivirus systems - Sentinel One
  • Web/email filters - Forcepoint
  • Data Leakage Prevention (DLP)
  • Two-factor authentication (RSA)
  • PowerShell (scripting)

What We Offer:

  • Salary: £25,000 plus bonus scheme generating an additional £3,000 per annum
  • Private health insurance
  • On-site gym
  • Company Pension
  • Free parking

Working Hours: 9:00 am to 5:15 pm, with flexibility to work outside of these hours if necessary.

A DBS and credit check are essential for this role.