IT Support Specialist

3 weeks ago

Coalville, Leicestershire, United Kingdom Reed Full time
Service Delivery Technician

We are seeking a skilled Service Delivery Technician to provide exceptional ICT support and maintain system security and end-user equipment. This role involves serving as the first point of contact for all ICT incidents and service requests, ensuring the smooth operation of ICT services, and contributing to the delivery and development of the ICT service.

Key Responsibilities:
  • Servicing and Support: Serve as the first point of contact for ICT incidents and service requests, recording them in the ICT service desk applications.
  • Incident Resolution: Resolve incidents at the first point of contact or assign to relevant teams.
  • System Security: Maintain network, applications, and telephony accounts, ensuring appropriate access and resources.
  • Equipment Maintenance: Maintain and fix faults in end-user equipment and peripheral devices, keeping the asset register updated.
  • Application Support: Support end-user applications, maintain application configuration, and liaise with external providers to resolve incidents.
  • System Implementation: Assist in the implementation of systems and services, including configuration, testing, and training.
  • Procurement: Purchase ICT consumables and assets in accordance with financial procedures.
  • Documentation: Produce documentation for incident/problem management and change control.
  • Knowledge Sharing: Keep up to date with IT trends and share knowledge to implement new solutions and strategies.
  • Compliance: Comply with all Group's ICT Policies and legislations.
Requirements:
  • Experience: Experience in ICT support or a similar role.
  • System Security: Strong understanding of system security measures and end-user support.
  • ICT Service Desk: Proficiency in ICT service desk applications.
  • Communication: Excellent problem-solving and communication skills.
  • Teamwork: Ability to work independently and as part of a team.
  • Knowledge: Knowledge of ICT policies and legislation, including Data Protection Act and Computer Misuse Act.
  • Clearance: This post is subject to a basic DBS clearance.

To apply for the Service Delivery Technician position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

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