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Transportation Support Specialist

2 months ago

Coalville, Leicestershire, United Kingdom Amazon UK Services Ltd. Full time

Contribute to Amazon UK Services Ltd.'s mission to deliver exceptional customer experiences.

As a Support & Ops Specialist at Amazon Freight, you will play a pivotal role in facilitating seamless communication between the company and external customers, ensuring a smooth and efficient transportation process.

Key responsibilities include:

  • Understanding and prioritizing customer needs and expectations
  • Effectively communicating with customers to resolve queries and concerns
  • Resolving conflicts and making informed decisions to drive business outcomes
  • Adhering to company policies and procedures to maintain high standards
  • Collaborating with team members to identify areas for improvement and implement process enhancements
  • Independently identifying and resolving complex issues to minimize disruptions

About Amazon Freight Operations:

Amazon Freight Operations is responsible for planning and scheduling transport orders, providing support to customers, and maintaining the smooth functioning of the European transportation network.

Essential Qualifications:

  • Advanced proficiency in English language and communication skills
  • Experience in stakeholder communication and relationship management
  • Proficiency in MS Office applications and data analysis tools
  • Data analysis and reporting experience to inform business decisions

Desirable Qualifications:

  • Experience in process improvement techniques and lean methodologies
  • Logistical working environment experience and knowledge of transportation operations