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Transportation Business Coach
1 month ago
About the Role
Amazon UK Services Ltd. is seeking a highly motivated and forward-thinking Transportation Business Coach to join the Transportation team. As a key member of the team, you will be responsible for continuously improving the service levels, capacities, and costs of the EU Transportation Line Haul to ensure promises to the customers are being maintained.
Key Responsibilities
- Track existing metrics to detect and remove defects
- Line haul performance management (e.g. on-time truck performance)
- Continuous Improvement Management
- Coach, educate and facilitate the growth relationship between Amazon and our dedicated transport partners
- Support Contract management and contract compliance for partners
- Q4 planning and execution (Amazon Peak)
- Support the Operations Planning (OP) Process: goal settings
- Prepare and participate recurrent Ops calls, business reviews, QBRs, Customer Service workshops (to support the improvement plans)
- Maintain and improve communication, process and Fulfillment Center/partner interface
- Develop relationships with Partners to encourage and facilitate communication to drive new opportunities
Requirements
- Possession of a degree
- Experience in supply chain
- Experience in program or project management
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience working cross functionally with tech and non-tech teams
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Knowledge in SQL
- Possession of a CPCP
About Amazon UK Services Ltd.
Amazon UK Services Ltd. is a leading provider of logistics and transportation services. We are committed to delivering exceptional customer experiences and are seeking talented individuals to join our team.
