Resident Liaison Officer

5 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Wates Group Full time

The Role

We are seeking a Resident Liaison Officer to join our Wates Living Space Planned Maintenance Team in the North East region. As a key member of our team, you will be responsible for liaising with tenants and project staff to ensure a safe and secure environment.

Key Responsibilities

  • Support the lead supervisor in the construction of the programme of works per annum and the operational team in delivering programmes on time, of good quality, and value for money.
  • Ensure effective communication with all stakeholders and attend regular progress meetings.
  • Provide clear understanding of works to occur to tenants and issue notices for access, informing the site team of any reasonable adjustments required.
  • Maintain a complaints procedure and deal with disputes and damage claims.
  • Attend community events organised.
  • Report all defects to the Project Lead and advise on any trends (common defects).
  • Continually check that our promises are being delivered.

About Wates

Wates is one of the UK's leading family-owned development, building, and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:

Thriving Places – working with customers, partners, and communities to create places that are more sustainable, inclusive, and full of opportunity.

Thriving Planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.

Thriving People – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards

Inside Housing Development Awards
2022 Construction News Awards Winner
Investors in People 2022
Considerate Constructors Schemes (CCS) National Site Awards
Top 50 Employers 2022
Working Families Best Practice Awards

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