Customer Engagement Manager
1 week ago
Key Responsibilities:
* Develop and implement a comprehensive customer engagement strategy that drives retention and growth across all channels.
* Design and oversee the delivery of personalized email campaigns, in-app messages, push notifications, and SMS, ensuring they reach the right people at the right time.
* Utilize behavioral data and predictive analytics to design and fine-tune customer journeys, ensuring timely and relevant communications.
* Manage our customer community with a focus on engagement, moderating discussions, and fostering a positive, interactive environment.
* Handle reviews and feedback with care, providing timely and thoughtful responses that reflect our strong brand presence.
* Dive into customer data to uncover trends, behaviors, and segmentation opportunities, refining targeting and boosting campaign performance.
* Use CRM tools and marketing automation platforms to streamline processes and automate routine tasks.
* Partner with product, UX, and customer support teams to align on communication strategies and leverage insights across departments.
* Conduct A/B tests to continually enhance messaging, delivery, and overall campaign effectiveness.
The Candidate:
* Proven track record in customer engagement, community building, and email marketing, ideally within the FinTech or tech industry.
* Proficiency with CRM tools and marketing automation platforms.
* Deep understanding of customer lifecycle management, journey mapping, and community engagement.
* Strong analytical skills, with experience in data segmentation, A/B testing, and campaign optimization.
* Excellent written communication skills and meticulous attention to detail.
* Experience in responding to customer feedback and maintaining a positive brand image.
* Strategic thinker who can execute effectively in a fast-paced environment.
* Knowledge of GDPR and other relevant data privacy regulations.
What We Offer:
* A competitive salary, a wide band available depending on experience, as well as the opportunity for equity in the company.
* 25 days annual leave.
* A fun and vibrant office environment with a mix of days working from home.
* Regular team lunches and socials.
* Opportunities for personal growth, professional development, and further training.
* An increasing list of staff benefits as the company scales.
* The choice to have your salary set in pounds or through the platform.
If you have a proactive and positive approach and feel you can bring value to this role, please apply today using the button below.
This position is a full-time role, however, should any reduction in hours be negotiated, the stated bracket is the full-time equivalent actual salary will depend on hours worked.
About Us:
We are Ten2Two Ltd, a FinTech company transforming the way we all view money forever. We want to give customers a choice in the money they use in their everyday lives. We believe people deserve to use money that holds its value and remains in their control. This is fundamental to an individual's financial wellbeing and more broadly promotes savings and productivity in society.
We are looking for positive people with integrity, intelligence, and a strong work ethic. You will have an amazing opportunity to join our exciting, dynamic, and fast-paced culture and be part of a team that is providing better money to change people's lives for the better.
Our core values are:
* We are driven by shared inspiration, innovation, and the urgently needed protections that we deliver for the general public and their personal financial wellbeing.
* We share an obsession about delivering sound money and the benefits that bring to our customers, and that every customer is precious.
* We love to collaborate, stretch, and support each other and laugh together.
* We set ambitious yet achievable team and individual goals and use OKRs to measure our progress. We never stop learning, we help each other succeed, and celebrate our successes together.
We are an equal opportunities employer and welcome applications from all qualified candidates.
Please note that this role is a full-time position, and we are unable to consider part-time or flexible working arrangements at this time.
If you have any questions or would like to discuss this role further, please do not hesitate to contact us.
Thank you for your interest in Ten2Two Ltd.
Best regards,
[Your Name]"}
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