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Customer Service Representative

2 months ago


Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent at CRA GROUP LIMITED. As a key member of our Contact Centre, you will play a vital role in delivering exceptional service to our customers, providing administrative support, and contributing to the success of our organization.

Key Responsibilities:

• Provide best-in-class customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.

• Process payments, manage customer interactions, and maintain accurate records to ensure seamless service delivery.

• Utilize technology systems to provide high-quality advice and support to customers, ensuring rapid and appropriate responses to their needs.

• Work collaboratively with colleagues to achieve team goals, maintain a positive work environment, and adhere to company policies and procedures.

Requirements:

• Proven experience in complex customer service delivery, either face-to-face or over the phone, in a service provider environment or public sector setting.

• Strong IT and administrative skills, with experience using technology systems and procedures in a customer-focused organization.

• General education or equivalent, with a strong understanding of customer service principles and practices.

What We Offer:

• A dynamic and supportive work environment, with opportunities for growth and development.

• Competitive compensation and benefits package.

• The chance to make a real difference in the lives of our customers and contribute to the success of our organization.