Customer Engagement

1 week ago

Islington, Greater London, United Kingdom Ten2Two Ltd Full time
About the Role

We are seeking a highly skilled Customer Engagement & CRM Manager to join our dynamic team at Ten2Two Ltd. As a key member of our marketing team, you will be responsible for developing and implementing a comprehensive CRM strategy that drives retention, engagement, and growth across all channels.

Key Responsibilities
  • Develop and execute a multi-channel CRM strategy that enhances the customer experience and drives business growth.
  • Design and oversee the delivery of personalized email campaigns, in-app messages, push notifications, and SMS to ensure timely and relevant communications.
  • Utilize behavioural data and predictive analytics to design and fine-tune customer journeys, ensuring timely and relevant communications.
  • Manage our customer community with a focus on engagement, moderating discussions, and fostering a positive, interactive environment.
  • Handle reviews and feedback with care, providing timely and thoughtful responses that reflect our strong brand presence.
  • Dive into customer data to uncover trends, behaviours, and segmentation opportunities, refining targeting and boosting campaign performance.
  • Use CRM tools and marketing automation platforms to streamline processes and automate routine tasks.
  • Partner with product, UX, and customer support teams to align on communication strategies and leverage insights across departments.
  • Conduct A/B tests to continually enhance messaging, delivery, and overall campaign effectiveness.
  • Regularly analyse and report on campaign performance, community engagement, and customer feedback, using insights to drive strategic improvements.
Requirements
  • Proven track record in CRM management, community building, and email marketing, ideally within the FinTech or tech industry.
  • Proficiency with CRM tools and marketing automation platforms.
  • Deep understanding of customer lifecycle management, journey mapping, and community engagement.
  • Strong analytical skills, with experience in data segmentation, A/B testing, and campaign optimization.
  • Excellent written communication skills and meticulous attention to detail.
  • Experience in responding to customer feedback and maintaining a positive brand image.
  • Strategic thinker who can execute effectively in a fast-paced environment.
  • Knowledge of GDPR and other relevant data privacy regulations.
What We Offer
  • A competitive salary, a wide band available depending on experience, as well as the opportunity for equity in the company.
  • 25 days annual leave.
  • A fun and vibrant office environment with a mix of days working from home.
  • Regular team lunches and socials.
  • Opportunities for personal growth, professional development, and further training.
  • An increasing list of staff benefits as the company scales.
  • The choice to have your salary set in pounds or through the platform.

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