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Hemel Hempstead, Hertfordshire, United Kingdom Adecco UK Limited Full time{"title": "Customer Service Representative", "content": "Job Specification: Helpdesk/Service SupportLocation: Hemel Hempstead (Fully office-based)Hours: Monday - Friday, 9:00 AM - 5:30 PMTemp to PermPosition Overview:We are seeking a reliable and customer-focused individual to join our helpdesk/service support team. In this role, you will be the first point...
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Customer Service Representative
2 months ago
We are seeking a highly motivated and enthusiastic individual to join our Contact Centre team as a Customer Contact Centre Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service and sales experience to our customers through incoming and outgoing calls.
You will be working in a fast-paced environment, handling a high volume of calls and providing solutions to customer queries and concerns. Your excellent communication skills, combined with your passion for delivering outstanding customer service, will make you a valuable asset to our team.
In this role, you will have the opportunity to work with a variety of customers, including existing and potential customers, and provide them with information and advice on our bowling experience. You will also be responsible for recognising customer needs and generating additional sales opportunities.
What You'll Do- Answer incoming calls from customers and provide solutions to their queries and concerns.
- Provide information and advice on our bowling experience to customers.
- Recognise customer needs and generate additional sales opportunities.
- Work collaboratively with the team to achieve sales targets and provide exceptional customer service.
We offer a competitive hourly rate, as well as a range of non-contractual benefits, including a monthly bonus scheme, great incentives throughout peak times, and access to our Employee Assistance Programme (EAP). We also offer a contributory pension scheme and access to our dedicated Mental Health First Aiders.
We are committed to creating a working environment that promotes equal opportunities and values diversity and inclusion. We believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
About UsHollywood Bowl Group is a leading provider of experiential family entertainment, with 72 centres across the UK and 12 centres in Canada. We are passionate about bringing families and friends together for affordable fun and healthy competition. We value diversity and inclusion and are committed to creating a working environment that promotes equal opportunities.
