Customer Service Representative

4 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Adecco Full time
Job Title: Customer Service Representative

Job Summary:
We are seeking a reliable and customer-focused individual to join our helpdesk/service support team. In this role, you will be the first point of contact for clients, ensuring their queries are handled professionally and efficiently.

Key Responsibilities:

* Answer incoming calls from clients and take detailed messages.
* Follow a script of questions to ensure we gather all required information.
* Enter client information into our ticketing system (training provided).
* Collaborate with the team to ensure queries are logged accurately and passed on to the correct department.

Requirements:

* Strong communication and customer service skills.
* Basic computer skills, with the ability to navigate and input data.
* Attention to detail and a willingness to learn.
* Ability to work effectively within a team.

Benefits:

* Well-being Centres
* Subsidised gym memberships
* Discounts on 800+ online retail stores
* Cashback for online shopping
* Home Utilities discounts (Energy Saving)
* Access to healthy eating guides and recipes
* Physical, mental, nutritional, and financial benefits
* Holiday pay and discounts on UK and overseas holidays

About Adecco:
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

How to Apply:
By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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