Fragrance Department Supervisor
5 days ago
We are seeking a highly motivated and experienced leader to join our team as a Fragrance Department Supervisor at Sephora. As a key member of our retail store team, you will be responsible for overseeing and managing a team of Beauty Advisors in the Fragrance Department.
Key Responsibilities- Team Leadership
- Lead, train, and mentor a team of Beauty Advisors to deliver exceptional customer service and meet sales targets.
- Motivate and inspire the team to achieve sales goals, providing guidance and support as needed.
- Sales and Customer Service
- Drive fragrance sales by actively engaging with customers, offering personalized recommendations, and demonstrating product knowledge.
- Set and monitor individual and team sales goals, implementing strategies to achieve and exceed targets.
- Product Knowledge and Visual Merchandising
- Stay up-to-date with the latest fragrance trends, brands, and product knowledge.
- Train and educate team members on product features, benefits, and application techniques.
- Collaborate with visual merchandising teams to create attractive and engaging displays that showcase fragrance products effectively.
- Operational Efficiency
- Ensure compliance with Sephora's policies and procedures, including cash handling, inventory management, and loss prevention.
- Oversee stock replenishment, inventory control, and maintenance of stock levels.
- Team Development and Performance Management
- Conduct regular performance evaluations and provide ongoing coaching and feedback to team members.
- Identify training needs and facilitate training sessions to enhance product knowledge and sales skills.
- Proven experience in a supervisory or leadership role, preferably in the beauty or retail industry.
- Passion for fragrances and a strong understanding of the beauty industry.
- Excellent communication, interpersonal, and customer service skills.
- Sales-driven mindset with a track record of meeting and exceeding targets.
- Strong leadership abilities with the ability to motivate and inspire a team.
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
- Proficiency in using technology and point-of-sale systems.
- Flexible availability.
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