Fragrance Department Supervisor

5 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time
About the Role

We are seeking a highly motivated and experienced leader to join our team as a Fragrance Department Supervisor at Sephora. As a key member of our retail store team, you will be responsible for overseeing and managing a team of Beauty Advisors in the Fragrance Department.

Key Responsibilities
  • Team Leadership
    • Lead, train, and mentor a team of Beauty Advisors to deliver exceptional customer service and meet sales targets.
    • Motivate and inspire the team to achieve sales goals, providing guidance and support as needed.
  • Sales and Customer Service
    • Drive fragrance sales by actively engaging with customers, offering personalized recommendations, and demonstrating product knowledge.
    • Set and monitor individual and team sales goals, implementing strategies to achieve and exceed targets.
  • Product Knowledge and Visual Merchandising
    • Stay up-to-date with the latest fragrance trends, brands, and product knowledge.
    • Train and educate team members on product features, benefits, and application techniques.
    • Collaborate with visual merchandising teams to create attractive and engaging displays that showcase fragrance products effectively.
  • Operational Efficiency
    • Ensure compliance with Sephora's policies and procedures, including cash handling, inventory management, and loss prevention.
    • Oversee stock replenishment, inventory control, and maintenance of stock levels.
  • Team Development and Performance Management
    • Conduct regular performance evaluations and provide ongoing coaching and feedback to team members.
    • Identify training needs and facilitate training sessions to enhance product knowledge and sales skills.
Requirements
  • Proven experience in a supervisory or leadership role, preferably in the beauty or retail industry.
  • Passion for fragrances and a strong understanding of the beauty industry.
  • Excellent communication, interpersonal, and customer service skills.
  • Sales-driven mindset with a track record of meeting and exceeding targets.
  • Strong leadership abilities with the ability to motivate and inspire a team.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
  • Proficiency in using technology and point-of-sale systems.
  • Flexible availability.

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