
Customer Experience Associate at Tata Consultancy Services
3 weeks ago
Tata Consultancy Services (TCS) is a global leader in IT consulting and business solutions. With over 450,000 employees worldwide, we deliver end-to-end IT services and consulting solutions to clients across various industries.
Job Description
The Operations Support Specialist - Customer Service will play a critical role in delivering exceptional customer experiences for our clients. The successful candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a team environment.
Responsibilities
- Provide high-quality customer service through various communication channels, including phone, email, and webchat.
- Collaborate with internal teams to ensure seamless delivery of products and services.
- Identify opportunities for process improvements and provide tailored solutions to meet customer needs.
Requirements
- 2+ years of experience in a customer-facing role, preferably in the insurance industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
- Familiarity with CRM systems and other software applications used in customer service roles.
Benefits
Our client offers a competitive salary of £22,500 - £28,000 per annum, depending on experience, as well as a range of benefits including private healthcare, pension scheme, and life assurance.
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Nottingham, Nottingham, United Kingdom Tata Consultancy Services Full timeJob OverviewWe are seeking a skilled Operations Support Specialist - Customer Service to join our team at Tata Consultancy Services. As an Operations Support Specialist, you will be responsible for providing top-notch customer service to our clients through various communication channels.Key Responsibilities:Respond to customer inquiries and resolve issues...
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