Operations Customer Service Associate

17 hours ago


Nottingham, Nottingham, United Kingdom Tata Consultancy Services Full time
Job Overview

Tata Consultancy Services is a purpose-led transformation company that supports clients in making a meaningful difference to the people and communities they serve.

We are currently seeking an Operations Customer Service Associate to provide customer support to existing customers over the phone, webchat & email.

The successful candidate will be responsible for maintaining the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.

Key Responsibilities
  • Provide customer support via phone, webchat & email
  • Maintain high levels of customer care
  • Work in a team environment to promote a positive work ethic
  • Meet targets such as Quality, CSAT, AHT, Compliance, Attendance & Adherence
Requirements
  • Excellent communication skills
  • Strong ability to multi-task
  • Ability to work in a target-oriented environment
What We Offer

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary package includes paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, laptop and phone, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources.



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