ICT Support Specialist
4 weeks ago
Computeam is a fast-growing education technology provider, delivering managed IT services to over 500 schools and Multi-academy Trust clients across the UK. We are now looking for an IT Field Engineer to join our world-class company. Candidates must have a good understanding of an experienced IT Field Engineer and be someone who is competent working with clients, customers, and colleagues of all levels of seniority.
Computeam is passionate about our mission to improve education outcomes using technology and has been voted one of the Top 25 Small Companies to work for in the UK in the Best Companies Index for 2023 as well as Top 10 in the Technology Sector. We're therefore looking for a driven individual who is keen to make a difference to hundreds of schools across the UK.
Key Responsibilities:
- Make regular visits to client schools to provide effective on-site responses to a range of IT networking and end-user support requests.
- Dedicated to one High School.
- Use robust and developing knowledge to support across IT services and technologies, including Microsoft, Google, and Apple platforms.
- Process and escalate incoming requests for support both on-site and remotely via the helpdesk.
- Participate in project work at client sites, with the potential for developing the direction and scope of these projects in the future.
- Work closely with our expert Account Managers to provide holistic technical support and consultancy for valued clients in schools.
Requirements:
- Around 3 years' demonstrable experience in IT support services or consultancy.
- Windows AD, Microsoft Office 365, and Azure AD.
- Well-developed network troubleshooting skills.
- Some VMWare and Microsoft Hyper-V experience (desirable).
- Some experience in recent Microsoft Server 2016-2019 builds.
- Relevant certification in Networking (e.g., CCNA) and/or Microsoft.
- Clear DBS required.
Benefits:
- Annual Profit Share scheme (after 12 months).
- Employer Pension Contributions.
- Employee Assistance Plan.
- Laptop and Mobile Phone.
- Holiday entitlement starting at 22 days increasing with length of service.
- Additional Birthday leave and Holiday buy and sell.
- Cycle to work scheme.
- Salary sacrifice EV car scheme.
- Company events & charity fundraising opportunities.
- Funded professional training and access to our in-house training platform.
Working Hours:
- 40 hours a week between 8am – 5.30pm.
- Monday – Friday.
- Predominantly school site visits, some work from home, visits to the regional Head Office.
Grade 3: IT Field Engineer – Desk & Field Based, 2nd Line
£24,000 - £30,000 per annum (full-time).
Mileage expenses reimbursement (own car essential and full driving licence).
Laptop and phone.
Job Types: Full-time, Permanent.
Additional leave.
Company events.
Company pension.
Cycle to work scheme.
Enhanced maternity leave.
Health & wellbeing programme.
Referral programme.
Sick pay.
Monday to Friday.
Reference ID: IT Engineer - Liverpool.
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