ICT Support Specialist

4 weeks ago


Liverpool, Liverpool, United Kingdom Brackenberry Full time

We are seeking a highly skilled ICT Support Officer to join our team at Brackenberry Ltd. The successful candidate will be responsible for supporting the delivery of the ICT Communications plan, including the coordination of ICT operational groups and drop-in sessions as required.

Key Responsibilities:

  • Support the Service Delivery Lead to effectively manage the delivery of the operational ICT Service, ensuring key Council Outcomes and value for money.
  • Review, interpret, and validate ICT performance data against key performance indicators and supporting management information provided by the Managed Service Provider.
  • Monitor any ICT incidents and ensure effective communication of risks and issues to all stakeholders.
  • Act as an escalation point for Council departments in relation to operational ICT matters.

Requirements:

  • Literate and numerate to GCSE Grade A-C or equivalent.
  • Relevant ICT qualification or equivalent.

Experience:

  • Experience of ICT-related projects or ICT support.
  • Experience of working with ICT Service Providers.
  • Experience of building effective working relationships.
  • Good experience of monitoring contract performance and KPIs.

Please note:

  • You should be available to work immediately or at short notice.
  • You should have the right to work in the UK.

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer.



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