ICT Support Specialist

4 weeks ago


Liverpool, Liverpool, United Kingdom Brackenberry Full time

We are partnering with a Local Authority in Sefton to assist with the appointment of an ICT Support Officer, on a 3-month contract, with a high likelihood of extension at the client's discretion.

Key Responsibilities:

  • Support the delivery of the ICT Communications plan, including coordination of ICT operational groups and drop-in sessions as required.
  • Collaborate with the Service Delivery Lead to effectively manage the delivery of the operational ICT Service, ensuring key Council Outcomes and value for money.
  • Review, interpret, and validate ICT performance data against key performance indicators and supporting management information provided by the Managed Service Provider.
  • Act as an escalation point for Council departments in relation to operational ICT matters.

Requirements:

  • Literate and numerate to GCSE Grade A-C or equivalent.
  • Relevant ICT qualification or equivalent.

Experience:

  • Experience of ICT-related projects or ICT support.
  • Experience of working with ICT Service Providers.
  • Experience of building effective working relationships.
  • Good experience of monitoring contract performance and KPIs.

Please note:

  • You should be available to work immediately or at short notice.
  • You should have the right to work in the U.K.

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Important: We will interpret your application as permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.



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