Customer Service Ambassador
4 weeks ago
Customer Service Ambassador
At De Vere, we're seeking a skilled Customer Service Ambassador to provide exceptional guest experiences. As a key member of our team, you'll be responsible for delivering warm and genuine hospitality to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:
- Provide exceptional customer service, handling guest requests efficiently and effectively.
- Build strong relationships with colleagues and guests, ensuring a seamless and enjoyable experience.
- Punctuality and good personal presentation are essential in this role.
- Proficiency in using IT software and familiarity with Opera would be advantageous, although training will be provided if needed.
Benefits:
- Competitive hourly rate of £11.75
- Free meals on duty in our colleague dining facilities
- Complimentary use of the Leisure Club facilities
- Annual complimentary 2-night stay with dinner in a De Vere property of your choice
- Exclusive perks with our £50 colleague rates for overnight stays at De Vere properties
- 28 days holiday each year, increasing annually up to 33 days
- Access to our Apprenticeship programmes and study support
- Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support
- Wagestream, our financial wellbeing platform, granting instant access to your pay when you need it
- Monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event
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