Supply Chain Finance Application Support Specialist

4 weeks ago


London, Greater London, United Kingdom Pontoon Full time
Position Overview

We are seeking an experienced Application Support Engineer to join our team and support our innovative Supply Chain Finance application. In this pivotal role, you will play a crucial part in implementing our Trade Finance application support model while providing day-to-day support to our users.

Key Responsibilities
  1. Incident Management: Offer daily support for Supply Chain Finance users, ensuring timely resolution of issues.
  2. Monitoring: Oversee application performance and respond proactively to alerts.
  3. Stakeholder Management: Collaborate with business and technical teams to ensure seamless communication and support.
  4. Support Model Implementation: Contribute to establishing the Trade Finance application support framework and best practices.
  5. Reporting: Prepare regular and ad-hoc reports and data extracts as requested.
  6. Transformation: Assist in converting bespoke files into standardized formats for our platform.
  7. Onboarding: Support the business in onboarding customers to our Supply Chain Finance platform.
Necessary Experience:
  1. Strong knowledge of Supply Chain Finance.
  2. Proven experience supporting Trade Finance applications.
  3. Background in application support roles, particularly at an integrated service level.
  4. Proficient in using ServiceNow for incident reporting and tracking.

Our client is committed to diversity and inclusion, welcoming applicants from all backgrounds. As a proud signatory of the HM Treasury Women in Finance Charter, they strive to create a supportive and inclusive workplace.



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