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Deputy Operations Manager
2 months ago
We are seeking a highly experienced and skilled Deputy Manager to join our team at Vintage Inns. As a Deputy Manager, you will play a key role in ensuring the smooth operation of our rural pubs, providing exceptional customer service, and leading a team of dedicated staff.
Key Responsibilities- Lead by example, demonstrating a strong work ethic and commitment to excellence.
- Manage and motivate a team of staff, providing guidance and support to ensure they have the skills and confidence to deliver exceptional customer service.
- Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase staff engagement.
- Collaborate with the General Manager to achieve business objectives, including revenue growth, customer satisfaction, and staff retention.
- Monitor and control costs, ensuring that the pub operates within budget and meets financial targets.
- Proven experience as a Deputy Manager or Assistant General Manager in a similar environment.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Strong business acumen, with the ability to analyze data, identify trends, and make informed decisions.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Passion for delivering exceptional customer service and creating a warm and welcoming atmosphere for guests.
