Customer Service Representative

3 weeks ago


Knowle, Solihull, United Kingdom Avery Healthcare Full time
About the Role

As a Customer Service Advisor at Avery Healthcare, you will be responsible for providing a positive and welcoming public image at the first point of contact, both in person and by telephone. Your focus will be on supporting the Home by ensuring the reception area is always presented to a high standard.

Key responsibilities include:

  • Managing the reception area and maintaining a high level of presentation.
  • Supporting with the process of show rounds and ensuring a smooth experience for visitors.
  • Actively following up and managing sales enquiries through to admissions.
  • Assisting the Home Administrator as required.

About You

To be successful in this role, you will need to live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate will have effective interpersonal skills and a professional telephone manner.

Key requirements include:

  • Effective communication and interpersonal skills.
  • Good working knowledge of MS Suite.
  • A positive attitude towards all residents and visitors.
  • Prior experience in a customer service role is desirable.

About Avery

Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK. Our vision is to create meaningful lives together, and we achieve this through exceptional care and experience. This role will require a DBS Disclosure check and proof of eligibility to work in the UK.



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