Senior Service Leader

4 weeks ago


Knowle, Solihull, United Kingdom Ember Inns Full time

Be the Heart of Our Pub

As a Shift Supervisor at Ember Inns, you'll be the face of our business, providing a warm welcome to every guest who walks through our doors. With a passion for delivering exceptional service and training a talented team, you'll lead by example and ensure our customers receive the best possible experience.

We're a local to be proud of, with traditional pub grub, roaring fires, and real ales at the heart of our community. If you're passionate about great service and want to be part of a team that's dedicated to making every guest feel at home, we want to hear from you.

What's in it for you?

  • Flexible shifts to fit around your lifestyle
  • Love dining out? Enjoy a massive 33% discount across all our brands, from date nights at Miller & Carter to family roasts at Toby Carvery
  • 20% discount off all our brands for friends and family
  • Wagestream – a financial toolkit to help you manage your finances and access your earned pay when you need it
  • Never a dull moment – fun, laughs, and lifelong friends
  • Team Socials – work hard, play hard

As part of Mitchells & Butlers, you'll also receive a pension, 28 days paid holiday, high-street shopping discounts, and free shares. Plus, our employee helpline is always here to support you.

What will I be doing?

  • Be part of the day-to-day running of the site, acting as a host, serving guests, and confidently leading your team
  • Be a shift leader, setting the tone for a great customer experience
  • Be a role model for your team, helping with their training and development
  • Maintain high standards of cleanliness and safety


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