Revenue Protection Officer

2 weeks ago


Swanley, Kent, United Kingdom Southeastern Full time

About the Role

We are seeking a skilled Revenue Protection Officer to join our team at Southeastern. As a key member of our Passenger Services team, you will be responsible for ensuring the smooth operation of our trains and providing excellent customer service.

Key Responsibilities

  • Inspecting passengers' tickets and collecting fares from those who haven't paid
  • Interviewing suspected fare evaders and processing related paperwork
  • Working on our gatelines (or ticket barriers) to help station colleagues carry out ticket checks

What You'll Need

  • Excellent verbal and written communication skills
  • Experience working directly with customers, ideally where you've had to deal with conflicts or confrontation
  • Experience taking payments and handling cash
  • Good decision-making and calmness under pressure
  • The ability to be resilient, assertive and remain professional in all situations

What We Offer

  • A final salary pension
  • 28 days annual leave allowance (including bank holidays)
  • Free rail travel across our networks

About Southeastern

We are one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1, trains a day, carrying more than , passengers and serving stations.

Our Values

We are committed to making our railway a great place to work and our team one that represents the communities we serve. This is a journey we're fully committed to and we're proud to have been named a 'Great Place to Work' at the National Rail Awards and endorsed as a WORK Employer for Women.



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