Revenue Protection Officer

2 months ago

Swanley, Kent, United Kingdom Southeastern Full time
About the Role

We are seeking a skilled and dedicated individual to join our team as a Revenue Protection Officer. As a key member of our team, you will play a vital role in ensuring the integrity of our railway system and providing excellent customer service.

Key Responsibilities
  • Inspect passengers' tickets and collect fares from those who haven't paid.
  • Interview suspected fare evaders and process related paperwork.
  • Work on our gatelines (or ticket barriers) helping station colleagues carry out ticket checks.
Requirements
  • Excellent verbal and written communication skills.
  • Experience working directly with customers, ideally where you've had to deal with conflicts or confrontation.
  • Experience taking payments and handling cash.
  • Good decision-making and calmness under pressure.
  • The ability to be resilient, assertive and remain professional in all situations.
  • The ability to use your own initiative and work well in a team.
  • The skills to evaluate and interpret information and make appropriate decisions.
What We Offer
  • A final salary pension.
  • 28 days annual leave allowance (including bank holidays).
  • Free rail travel across our networks.
About Us

Southeastern is one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1, trains a day, carrying more than, passengers and serving stations. Our railway is more than just a mode of transportation - it's a vital part of the community. We're committed to making our railway a great place to work and our team one that represents the communities we serve.

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