Railway Enforcement Specialist

We are seeking a skilled and dedicated individual to join our team as a Revenue Protection Officer. As a key member of our team, you will play a vital role in ensuring the integrity of our railway system and providing excellent customer service.

• Inspect passengers' tickets and collect fares from those who haven't paid.
• Interview suspected fare evaders and process related paperwork.
• Work on our gatelines (or ticket barriers) helping station colleagues carry out ticket checks.

• Excellent verbal and written communication skills.
• Experience working directly with customers, ideally where you've had to deal with conflicts or confrontation.
• Experience taking payments and handling cash.
• Good decision-making and calmness under pressure.
• The ability to be resilient, assertive and remain professional in all situations.
• The ability to use your own initiative and work well in a team.
• The skills to evaluate and interpret information and make appropriate decisions.

• A final salary pension.
• 28 days annual leave allowance (including bank holidays).
• Free rail travel across our networks.

We are one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1, trains a day, carrying more than, passengers and serving stations. Our goal is to provide a safe and efficient service to our customers, while also making our railway a great place to work and our team one that represents the communities we serve.