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Customer Success Director

4 weeks ago

London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

About the Role:

We are seeking a highly skilled Customer Success Director to lead our customer success strategy and drive business growth. As a key member of our team, you will be responsible for developing and implementing customer success initiatives that drive customer adoption, retention, and revenue growth.

About the Company:

ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses. We are passionate about helping our clients grow their teams and achieve their business goals.

Key Responsibilities:

  • Develop and implement customer success strategies that drive customer adoption, retention, and revenue growth
  • Lead a team of customer success professionals to deliver exceptional customer experiences
  • Collaborate with cross-functional teams to drive business growth and customer satisfaction
  • Develop and maintain relationships with key customers and stakeholders
  • Monitor and analyze customer data to inform customer success strategies

Requirements:

  • Proven experience in customer success leadership roles
  • Strong understanding of SaaS business models and customer success strategies
  • Excellent communication and leadership skills
  • Ability to analyze data and drive business growth
  • Experience working with start-up and scale-up SaaS businesses

What We Offer:

  • A competitive salary and bonus structure
  • A hybrid working arrangement with 3 days per week in a Central London location
  • The opportunity to work with a dynamic and growing company