Director of Customer Success

4 months ago

London, United Kingdom blueoptima Full time

Responsibilities

and tasks:  Director engagement over multiple key accountsEngaged with assigned accounts at an executive level: nurturing strategic executive relationships, participating in customer Business Reviews, and as an escalation pointProviding direction setting, guidance and coaching to the account CSM to achieve their goals as the account Customer Success Manager and for professional growth Direct Customer Success management for one strategic account Strategic lead to develop strategies and enablement for managing key accounts, focused on stakeholder and account managementGrowing, nurturing and challenging Customer Champions and Executive sponsors to drive retention and growthGuiding the Customer through change and to achieve success - leveraging consultative expertise to enable the Customers to articulate business objectives, advise on and drive action, track results and present success stories Work closely with other teams to support a Customer centric approach to working with our customersImplement enablement to continuously improve the effectiveness and efficiency of the customer success stakeholder and account management capabilitiesDevelop and implement customer success metrics and reporting that provide visibility into the efficacy of our customer engagement

Qualifications

What You Need to Succeed at BlueOptima: 

7+ years of experience in customer success, account management, management consultancy, senior director analyst or related fields,  Experience working in financial or data insights technology, managing large strategic accounts, an expert with consultative selling and commercial negotiation A customer-first mindset and a strong track record of delivering exceptional customer experiences Experience and a passion for people management and coaching, finding satisfaction in leading individuals and teams to consistent high performance Deep understanding of SaaS business models and customer success best practices, and a passion for staying up-to-date with the latest trends in the industry Excellent communication and interpersonal skills Strong analytical and problem-solving skills, with an ability to use data to identify trends and risks in account health, make decisions, and drive continuous improvement Ability to work in a fast-paced, dynamic environment, and to prioritise and manage multiple projects and initiatives simultaneously


Good to have:

Experience in software development or related technical fields Successfully planned and delivered cross-selling and expansion strategies

Additional Information

Why join our team?
Culture and Growth:

Global team with a creative, innovative, and welcoming mindset Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success Freedom to create your own success story in a high-performance environment Training programs and Personal Development Plans for each employee

Benefits:

32 days of holidays (including 8 bank holidays)  Hybrid working - 2 days remote and 3 days in the office each week Flexible Work from Long Distance - 4 weeks a year Top of the line equipment (i.e. laptop, headset, desk gaming monitor) Office in Elephant and Castle with free drinks and snacks Cycle-to-work scheme 12 Weeks Paid Maternity and Paternity Leave Pet friendly office

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