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Contract Administrator
1 month ago
Nexgen Group is a leading provider of cleaning and grounds maintenance services to the social housing sector.
We are seeking a skilled Contract Administrator to join our team in West Byfleet, working 37.5 hours per week. As a key member of our client service team, you will work closely with Operations Managers, Supervisors, and the Scheduling and Dispatch team to ensure efficient and effective delivery of our programme of works schedule and ad hoc work requests.
Key Responsibilities- Provide exceptional customer service, responding to client enquiries and work requests in a timely and professional manner.
- Manage inbound client communications, categorising and logging enquiries using our CRM software package, and working with Operations Managers and Supervisors to ensure all client enquiries are addressed promptly.
- Ensure client satisfaction by effectively handling service-related issues, including managing client complaints and escalating issues to Client Account management and Operations management.
- Proven customer service experience, with a strong focus on delivering excellent service.
- Administrative experience, with a high level of computer literacy, particularly in Microsoft operating systems and software packages (MS Word, Excel, and PowerPoint).
- Experience of a digital-enabled helpdesk, internal service desk, or call centre environment, with a strong understanding of CRM software (e.g. Salesforce) and Field Service module.
- Excellent communication skills, both verbal and written, with a high level of attention to detail and a desire to learn and develop with the role and the organisation.
- Previous experience in a demanding customer/client service role, with a strong understanding of contract or client mobilisations.
- Knowledge of Microsoft Teams and a willingness to learn and adapt to new technologies.
Nexgen Group is committed to providing a positive and supportive work environment, with opportunities for professional development and growth. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
