Customer Support Solutions Manager
4 weeks ago
As a key member of our support team, you will provide exceptional customer service to our clients, utilizing your research skills to resolve issues and promote our industry-leading solutions. Your primary responsibilities will include responding to customer inquiries, conducting research on inbound leads, and utilizing our CRM system to record client activities and schedule follow-up actions. Additionally, you will work closely with our Account Managers to ensure seamless transitions of subscription opportunities. At AlphaSense, we prioritize providing reasonable accommodations to qualified employees with protected disabilities, and we strive to create an inclusive work environment.
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Customer Service Resource Coordinator
1 month ago
London, Greater London, United Kingdom Customer Labs Full timeJob DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...
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Technical Customer Support Team Lead
1 month ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeAs a Technical Customer Support Team Lead at ACCS - ARES Customer Care Solutions GmbH, you will be responsible for overseeing the efficient management of your assigned support team and ensuring the overall management of the support queue aligns with other team managers.The Technical Customer Support Team Lead reports to the regional Director of Global...
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Customer Solutions Expert
3 weeks ago
London, Greater London, United Kingdom Nobul Resourcing Solutions Full timeJob Description: We are recruiting a Technical Account Manager to engage directly with clients like ITV and Netflix, developing and managing successful campaigns, providing exceptional platform support, and delivering insightful client training.The chosen candidate will collaborate closely with Customer Success Managers to enhance client relationships,...
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Customer Solutions Manager
1 month ago
London, Greater London, United Kingdom ENGINEERINGUK Full timeJob DescriptionAs a Customer Solutions Manager at AWS, you will play a critical role in guiding our customers through their multi-year journey to the cloud. You will be responsible for ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.Key ResponsibilitiesPartner with AWS customers to understand...
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Technical Support Team Lead
3 weeks ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeJob SummaryWe are seeking a highly skilled and experienced Technical Support Team Lead to join our team at ACCS - ARES Customer Care Solutions GmbH. The successful candidate will be responsible for managing a team of support professionals and ensuring the efficient delivery of technical support to our customers.About the RoleAlign day-to-day team activities...
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Customer Solutions Manager
1 month ago
London, Greater London, United Kingdom ENGINEERINGUK Full timeSr. Customer Solutions Manager, UKI Customer Solutions ManagementAbout the RoleAs a Sr. Customer Solutions Manager, you will play a critical role in guiding large and complex AWS UK&I customers through their cloud adoption journey. You will ensure that all AWS teams are working together effectively and efficiently to deliver customer outcomes. This position...
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Customer Support Specialist
1 month ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:A leading HR-Technology platform, backed by venture capital, working with top organisations worldwide.A platform designed to identify and support career growth for under-represented individuals.The Opportunity:As a Customer Support Administrator, you will work closely with the client management team to ensure client queries, issues, and...
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Customer Support Specialist
1 month ago
London, Greater London, United Kingdom Transparity Solutions Limited Full timeThe Support Engineer: 3rd Line is a critical role within Transparity Solutions Limited, responsible for managing escalated and priority tickets through to resolution. This involves utilising their own resources, as well as leveraging the extensive capabilities of Transparity's support desk ticketing system, to ensure successful resolution of support...
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Customer Experience Solutions Manager
1 week ago
London, Greater London, United Kingdom Medallia Full timeJob Title: Customer Experience Solutions ManagerWe are seeking a highly motivated and experienced Customer Experience Solutions Manager to lead our team in delivering exceptional customer experiences through innovative solutions.About the Role:Support deployment and evolution of Medallia solutions, ensuring seamless integration with client systems and...
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Support Consultant for Housing Solutions
4 weeks ago
London, Greater London, United Kingdom NEC Software Solutions Full timeHousing Support SpecialistWe are seeking an experienced Housing Support Specialist to join our Customer Support Operations team at NEC Software Solutions. As a member of our team, you will be responsible for providing technical assistance and application support to customers in relation to our Housing solution. Your expertise will help resolve application...
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Regulatory Finance Paralegal Specialist
2 weeks ago
London, Greater London, United Kingdom Law Support - DA Solutions Full timeAbout the RoleWe are seeking a skilled Regulatory Finance Paralegal to join our team at Law Support - DA Solutions in London. As a key member of our team, you will be responsible for providing high-quality support to our lawyers and clients.Key Responsibilities:Conducting legal research and analysis on regulatory finance mattersDrafting and reviewing...
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Enterprise Customer Solutions Manager
1 month ago
London, Greater London, United Kingdom Ometria Full timeEnterprise Customer Solutions ManagerWe are seeking a highly skilled Enterprise Customer Solutions Manager to join our Customer team at Ometria. As a key member of our strategic retail marketing experts, you will play a pivotal role in empowering our clients to leverage our Customer Data and Experience Platform for delivering exceptional customer...
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Senior Support Consultant
1 month ago
London, Greater London, United Kingdom NEC Software Solutions Full timeAbout the RoleWe are seeking a highly skilled Senior Support Consultant to join our team at NEC Software Solutions. As a key member of our Customer Support Operations group, you will play a vital role in resolving application support issues for our Housing solution.Key ResponsibilitiesProvide technical assistance and application support to customers,...
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Enterprise Solutions Manager
1 week ago
London, Greater London, United Kingdom EOS IT Solutions Full timeAbout the PositionWe are seeking an Enterprise Solutions Manager to join our team at EOS IT Solutions. In this role, you will be responsible for managing and expanding revenue within existing client accounts.You will collaborate closely with the sales team to identify and capitalize on growth opportunities, and develop and execute comprehensive opportunity...
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IT Support Apprentice for Managed Services
1 week ago
London, Greater London, United Kingdom Support Tree Full timeApprentice MSP Service Desk Engineer Job DescriptionAbout Us: Support Tree is a dynamic Managed Service Provider (MSP) delivering exceptional IT support and security solutions. We value growth, care, humility, and teamwork, making us an ideal workplace for individuals eager to start their careers in technology support.The Role: We are offering an exciting...
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Customer Support Operations Lead
1 week ago
London, Greater London, United Kingdom Nobul Resourcing Solutions Full timeJob Opportunity: Customer Support Manager (Remote/Hybrid)About Nobul Resourcing Solutions, an award-winning SaaS company, we are seeking a dynamic Customer Support Operations Lead to join our forward-thinking team.Company Overview:Nobul Resourcing Solutions is revolutionizing the industry through automation and data-driven insights. We have won the Culture...
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Cloud Solutions Manager
4 days ago
London, Greater London, United Kingdom Hitachi Solutions Full timeAbout UsHitachi Solutions is a leading provider of digital solutions to the public sector. We help our clients transform their services, improve efficiency and reduce costs.Job TitlePublic Sector Business Development DirectorLocationTBCJob TypeFull-timeSalary£70,000 - £90,000 per annumBenefitsPension schemeFlexible working hoursOpportunities for career...
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Senior Customer Solutions Manager
2 weeks ago
London, Greater London, United Kingdom Mind Detect Full timeCloud-Native Data Platform - Customer Success ManagerWe are searching for a highly motivated and proactive Customer Success Manager to join our expanding team in London. Underpinned by AI, data science, and a secure data foundation, our advanced platform makes data actionable with user-friendly dashboards and apps (advanced analytics) to amplify business...
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Senior Customer Solutions Manager
4 weeks ago
London, Greater London, United Kingdom Onfido Ltd (UK) Full timeAbout Onfido Ltd (UK)We are seeking a talented Senior Customer Solutions Manager to join our EMEA team. As a Senior Customer Solutions Manager, you will play a critical role in ensuring that our medium and large-sized customers across the region achieve their goals, maximize the value of their investment in Onfido, and continue to grow their partnership with...
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Digital Solutions Manager
3 weeks ago
London, Greater London, United Kingdom Clearwater People Solutions Ltd Full timeWe are seeking a highly skilled Digital Solutions Manager to drive our client's digital vision across various sectors. In this role, you will lead the development and execution of digital strategies, create and manage a product roadmap, and collaborate with top technology partners.About the Role:Develop a comprehensive understanding of business and customer...