Customer Support Solutions Manager

4 weeks ago


London, Greater London, United Kingdom AlphaSense Full time
Customer Support at AlphaSense

As a key member of our support team, you will provide exceptional customer service to our clients, utilizing your research skills to resolve issues and promote our industry-leading solutions. Your primary responsibilities will include responding to customer inquiries, conducting research on inbound leads, and utilizing our CRM system to record client activities and schedule follow-up actions. Additionally, you will work closely with our Account Managers to ensure seamless transitions of subscription opportunities. At AlphaSense, we prioritize providing reasonable accommodations to qualified employees with protected disabilities, and we strive to create an inclusive work environment.

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