Senior Customer Solutions Manager

2 weeks ago

London, Greater London, United Kingdom Mind Detect Full time
Cloud-Native Data Platform - Customer Success Manager

We are searching for a highly motivated and proactive Customer Success Manager to join our expanding team in London. Underpinned by AI, data science, and a secure data foundation, our advanced platform makes data actionable with user-friendly dashboards and apps (advanced analytics) to amplify business impact exponentially.

This role is highly impactful and one in which you will be a key player in the organisation, requiring someone who is proactive, hands-on and diligent, to offer exceptional value-added services to customers.

Responsibilities:
  • Become knowledgeable of solutions and service offerings, including SaaS business solutions, professional services, and how we support our customers
  • Manage renewal commercials, quoting, negotiation, and ensure value is positioned in subscriptions
  • Manage customer relationships and become the trusted advisor for the customer to work with within data, technical, and business functions
  • Build and roll out adoption plans with customer stakeholders to grow usage within their business
  • Work to ensure customer satisfaction with the product by anticipating their needs, understanding the overall vision of their company, and understanding the role the platform can play in supporting them
  • Expand current customer accounts through upsell opportunities of licenses and services

The successful candidate will be responsible for developing relationships with each customer to ensure value is delivered and identify expansion opportunities. You will own subscription renewals, manage multiple priorities, and have excellent communication, written, presentation, and negotiation skills sufficient for working with senior business executives.

Requirements:
  • A Bachelor's degree (or equivalent) preferred
  • A professional with strong organisational, and personal skills to successfully communicate and negotiate with internal and external customers
  • Maintain accurate, effective client communication with data leaders and business executives
  • High mental agility to manage and adapt to customer objectives and situations, balanced with company objectives
  • Ability to manage concurrent deadlines and projects to completion with a high level of diligence
  • Excellent communication, written, presentation, and negotiation skills sufficient for working with senior business executives
  • Self-driven, motivated, and results-oriented
  • Manage multiple priorities – proven time management skills to manage multiple priorities across numerous accounts (30-40)
  • You should be able to connect effectively with data and business executives in $50m-$5bn revenue companies
  • A strong ability to work in concert with sales and technical specialists on account engagements
  • Any European language skills (German, Italian, Spanish, French) would be a plus, but not a must
  • Have used data analytics and BI tools – have created a dashboard, built ETLs, used data in their role
What We Offer:
  • An estimated salary range of £60,000 - £80,000 per annum, depending on experience
  • Meritocratic working environment and strong career progression opportunities
  • Private healthcare, generous pension
  • Employee stock options
  • A fast growth, exciting business with an open and inclusive culture
  • Continuous learning and development
  • Great offices and flexible working

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