Senior Support Consultant

1 month ago


London, Greater London, United Kingdom NEC Software Solutions Full time
About the Role

We are seeking a highly skilled Senior Support Consultant to join our team at NEC Software Solutions. As a key member of our Customer Support Operations group, you will play a vital role in resolving application support issues for our Housing solution.

Key Responsibilities
  • Provide technical assistance and application support to customers, leveraging in-depth knowledge of application environments.
  • Understand contractual commitments and resolve incidents/problems within contracted SLAs.
  • Translate customer requirements into workarounds and solutions.
  • Develop and implement technical support procedures/documentation.
  • Proactively deliver support services and identify revenue generation opportunities.
Requirements
  • Knowledge of Housing Management Software is essential.
  • Proven experience supporting Web Applications.
  • Proficiency in SQL scripting and Housing database administration.
  • Experience of delivering support to users.
What We Offer
  • A competitive salary and benefits package, including an above-average pension scheme.
  • 25 days paid holiday with the option to buy/sell.
  • 4 x basic salary life assurance cover funded by NEC.
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
  • A selection of flexible benefits to suit your individual needs.
  • All colleagues get free access to LinkedIn Learning, with over 15,000 courses covering a huge breadth of subjects.
About Us

We're NEC Software Solutions, part of global tech giant NEC Corporation. Our software helps dispatch ambulances, support families, keep trains on the move, locate missing people, and even test the hearing of newborn babies. We work with governments, hospitals, police forces, housing providers, local authorities, and more, helping them pay financial support faster, speed up treatments for patients, and respond to emergencies in the right way.

We're committed to making a world of difference, and we'd love your help. Join our team and be part of a dynamic team that's pushing the boundaries of what's possible.



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