Work Order Coordinator
1 week ago
Job Title: Work Order Coordinator
Job Summary:
We are seeking a highly skilled Work Order Coordinator to join our team at Arcus FM. As a key member of our customer support team, you will be responsible for providing exceptional customer service and ensuring that all customer contacts are dealt with in a professional and timely manner.
Key Responsibilities:
- Manage the end-to-end work order life cycle for escalated work orders, ensuring that all customer requests are met within specific timescales and in line with agreed service levels.
- Provide first line triage to ensure that work orders are raised correctly and are flowing to the correct departments or resources.
- Responsible for ensuring that all customer contacts are dealt with in a pleasant and professional manner, in line with Arcus processes, taking accountability to ensure effective resolution.
- Manage workload and prioritize daily duties efficiently, communicating identified risks in line with escalation procedures.
- Collaborate with planning, delivery teams, and contractors to ensure that escalated work orders are scheduled and completed within set Service Level Agreements.
- Additional tasks as required for work order journey and advised by line management.
Requirements:
- Excellent customer service skills and experience within a call centre or retail sector.
- Strong problem-solving skills and a 'can-do' attitude.
- Ability to work efficiently and prioritize tasks effectively.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
- Competitive salary of £23,796 per annum.
- 25 days annual leave, plus bank holidays.
- Up to 4% discretionary bonus scheme, subject to achievement of targets.
- Group personal pension scheme with matched contributions between 5% and 6%.
- Life Assurance.
- Funded Training Sponsorship Scheme.
- Cycle to Work Scheme.
- Health Cash Plan.
- Up to 10% off B&Q/Trade Point.
- 20% off Nuffield Fitness and Wellbeing Centres.
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