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Work Order Coordinator

2 months ago

Redditch, Worcestershire, United Kingdom Arcus Solutions Full time

Job Summary:

A key position at Arcus Solutions, the Work Order Coordinator will be responsible for supporting our customers as the first line of contact for work orders. This role requires strong customer service skills, attention to detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

  • Customer Support: Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work Order Management: Manage the end-to-end work order life cycle, from receipt to resolution, ensuring that all necessary steps are taken to meet customer needs.
  • Communication: Liaise with internal teams, including planning and delivery, to ensure that work orders are completed efficiently and effectively.
  • Problem-Solving: Identify and resolve customer issues, using problem-solving skills to find effective solutions.
  • Process Improvement: Continuously improve processes and procedures to enhance customer satisfaction and efficiency.

Requirements:

  • Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on customer satisfaction.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and internal teams.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze issues and find effective solutions.
  • Attention to Detail: High attention to detail, with the ability to manage multiple tasks and prioritize effectively.

What We Offer:

  • Competitive Salary: £23,796 per annum.
  • Annual Leave: 25 days annual leave, plus bank holidays.
  • Discretionary Bonus Scheme: Up to 4% discretionary bonus scheme, subject to achievement of targets.
  • Group Personal Pension Scheme: Matched contributions between 5% and 6%.
  • Life Assurance: Provided by the company.
  • Funded Training Sponsorship Scheme: Opportunities for professional development and training.
  • Cycle to Work Scheme: Encouraging a healthy and sustainable lifestyle.
  • Health Cash Plan: Supporting employee well-being.
  • Discounts: Up to 10% off B&Q/Trade Point and 20% off Nuffield Fitness and Wellbeing Centres.