Work Order Coordinator

3 weeks ago


Redditch, Worcestershire, United Kingdom Arcus Solutions Full time

Job Summary:

A key position at Arcus Solutions, the Work Order Coordinator will be responsible for supporting our customers as the first line of contact for work orders. This role requires a customer-focused individual with excellent communication skills to manage the end-to-end work order life cycle.

Key Responsibilities:

  • Customer Service: Provide pleasant and professional customer service, ensuring all customer contacts are dealt with in a timely and effective manner.
  • Work Order Management: Manage the work order life cycle, from receipt to resolution, ensuring all necessary steps are taken to meet customer needs.
  • Communication: Liaise with internal teams, including planning and delivery, to ensure work orders are completed within agreed service levels.
  • Problem-Solving: Identify and escalate issues, working with customers to resolve problems in a timely and professional manner.
  • Process Improvement: Continuously review and improve processes to ensure efficient and effective work order management.

Requirements:

  • Customer Service Experience: Proven experience in a customer-facing role, with a focus on providing excellent customer service.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers and internal teams.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to identify and escalate issues.
  • Process Knowledge: Knowledge of work order management processes and procedures.

What We Offer:

  • Competitive Salary: £23,796 per annum.
  • Annual Leave: 25 days annual leave, plus bank holidays.
  • Discretionary Bonus Scheme: Up to 4% discretionary bonus scheme, subject to achievement of targets.
  • Group Personal Pension Scheme: Matched contributions between 5% and 6%.
  • Life Assurance: Provided by the company.
  • Funded Training Sponsorship Scheme: Opportunities for funded training and development.
  • Cycle to Work Scheme: Available to all employees.
  • Health Cash Plan: Provided by the company.
  • Discounts: Up to 10% off B&Q/Trade Point and 20% off Nuffield Fitness and Wellbeing Centres.


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