Work Order Coordinator
3 weeks ago
Job Summary:
A key position at Arcus Solutions, the Work Order Coordinator will be responsible for supporting our customers as the first line of contact for work orders. This role requires a customer-focused individual with excellent communication skills to manage the end-to-end work order life cycle.
Key Responsibilities:
- Customer Service: Provide pleasant and professional customer service, ensuring all customer contacts are dealt with in a timely and effective manner.
- Work Order Management: Manage the work order life cycle, from receipt to resolution, ensuring all necessary steps are taken to meet customer needs.
- Communication: Liaise with internal teams, including planning and delivery, to ensure work orders are completed within agreed service levels.
- Problem-Solving: Identify and escalate issues, working with customers to resolve problems in a timely and professional manner.
- Process Improvement: Continuously review and improve processes to ensure efficient and effective work order management.
Requirements:
- Customer Service Experience: Proven experience in a customer-facing role, with a focus on providing excellent customer service.
- Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers and internal teams.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to identify and escalate issues.
- Process Knowledge: Knowledge of work order management processes and procedures.
What We Offer:
- Competitive Salary: £23,796 per annum.
- Annual Leave: 25 days annual leave, plus bank holidays.
- Discretionary Bonus Scheme: Up to 4% discretionary bonus scheme, subject to achievement of targets.
- Group Personal Pension Scheme: Matched contributions between 5% and 6%.
- Life Assurance: Provided by the company.
- Funded Training Sponsorship Scheme: Opportunities for funded training and development.
- Cycle to Work Scheme: Available to all employees.
- Health Cash Plan: Provided by the company.
- Discounts: Up to 10% off B&Q/Trade Point and 20% off Nuffield Fitness and Wellbeing Centres.
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