Desktop Support Engineer

7 days ago


Belfast, United Kingdom HCLTech Full time
Key Responsibilities: As a Technical Field Support Specialist at HCLTech, you will be responsible for the following key responsibilities:

* Providing onsite IT support with excellent customer service, technical expertise, and timeliness in a client/3rd party environment
* Researching, resolving, and responding to complex questions received via telephone calls or escalations
* Providing support on services in accordance with current standards
* Acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery
* Participating in team projects, such as upgrades and rollouts, and providing smart-hands support to 3rd line remote teams

The ideal candidate will have a minimum of two years' experience in hardware, software, and basic network troubleshooting in a Deskside/Field Service support environment, with a good standard of spoken and written English. They should also have experience working with European or US-based multinational corporations, preferably in the financial services sector.

The estimated salary for this position is $55,000 - $75,000 per annum, depending on location and experience.

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