Windows Desktop Support Technician

7 days ago


Belfast, United Kingdom PFH Technology Group Full time

Job Description: Deskside Engineer

We are seeking a skilled and motivated Deskside Engineer to join our team in Belfast. As a key member of our IT department, you will provide technical support to our clients on site, ensuring their devices are running smoothly and efficiently.

Responsibilities:

  • Provide 2nd level deskside support to clients on site
  • Monitor and manage deskside ticket queues
  • Resolve incidents within agreed customer SLAs with high focus on achieving excellent customer satisfaction ratings
  • Effectively diagnose and troubleshoot hardware, software, and network connectivity issues

Requirements:

  • Minimum 2 years' experience in deskside support in a corporate IT environment
  • Technical certifications in IT desirable
  • Strong Windows desktop support experience, supporting Windows 10
  • Strong knowledge of MS Office, Teams, SharePoint, and Bitlocker

About PFH Technology: PFH Technology is a leading provider of end-to-end ICT solutions and managed services portfolio scaling from SMEs to large Enterprise organizations. We have unrivalled vendor relationships and can procure, design, deploy, and support all your ICT needs.



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