Windows Desktop Support Technician
7 days ago
Job Description: Deskside Engineer
We are seeking a skilled and motivated Deskside Engineer to join our team in Belfast. As a key member of our IT department, you will provide technical support to our clients on site, ensuring their devices are running smoothly and efficiently.
Responsibilities:
- Provide 2nd level deskside support to clients on site
- Monitor and manage deskside ticket queues
- Resolve incidents within agreed customer SLAs with high focus on achieving excellent customer satisfaction ratings
- Effectively diagnose and troubleshoot hardware, software, and network connectivity issues
Requirements:
- Minimum 2 years' experience in deskside support in a corporate IT environment
- Technical certifications in IT desirable
- Strong Windows desktop support experience, supporting Windows 10
- Strong knowledge of MS Office, Teams, SharePoint, and Bitlocker
About PFH Technology: PFH Technology is a leading provider of end-to-end ICT solutions and managed services portfolio scaling from SMEs to large Enterprise organizations. We have unrivalled vendor relationships and can procure, design, deploy, and support all your ICT needs.
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