Windows and Office Support Technician
4 days ago
Recruitment Partnership UK & Ireland seeks a skilled Windows and Office Support Technician to join our team in Belfast, UK. This full-time, onsite position requires a knowledgeable individual to provide exceptional IT support to our clients.
Key Responsibilities:- IT Support: Deliver first-line support via phone, walk-ups, and desk-side assistance, provide timely responses to calls, meeting agreed SLAs.
- Incident Management: Record all incidents and requests in the IT Service Management (ITSM) platform, ensuring accurate categorization, conduct thorough troubleshooting, and document results before escalating to technical teams.
- User Management: Manage new staff onboarding/offboarding, including IT equipment provision, account setup, and coordination with other IT teams, update the asset register within the ITSM platform for end-user equipment.
- Relationship Building: Foster relationships with site users, ensuring their IT systems operate as expected, notify technical teams of critical issues impacting users, and provide guidance, mentorship, and training to team members as needed.
- Familiarity with Citrix Administration, Office 365, Document Management Systems, ITSM ticketing platforms, IP Telephony, Active Directory Administration, Exchange Administration, Microsoft Teams Room, and Intune, proven experience as a first-line Service Desk Analyst.
- Strong organizational skills, ability to prioritize and execute tasks effectively in high-pressure situations, excellent customer service skills, commitment to supporting the company's growth and success.
- Understanding of security principles and their application in today's IT landscape, excellent teamwork and collaboration skills, willingness to learn and continuously develop skills.
The estimated salary for this role is £32,000 - £40,000 per annum, depending on experience, plus benefits including a comprehensive pension scheme, life assurance, and annual leave entitlement.
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