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2nd Line Infrastructure Support Specialist
1 month ago
We are seeking a highly skilled 2nd Line Infrastructure Support Specialist to join our team. As a key member of our operational support team, you will be responsible for providing technical support and expertise to our customers.
Key Responsibilities:- Provide technical support and expertise to customers via phone, email, and remote desktop sessions.
- Investigate and resolve complex technical issues related to infrastructure, including Linux, Windows Server, and virtualization.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Develop and maintain technical documentation to support project work and operational support activities.
- Contribute to the creation and maintenance of technical documentation.
- Strong knowledge of virtualized environments, including VMware and Hyper-V.
- Excellent knowledge of Windows Server environments, including OS build, AD, DNS, DHCP, and GPO.
- Strong Linux system administration skills, including Ubuntu and CentOS.
- Good general knowledge of TCP/IP and networking technologies, including load balancing and firewalls.
- Good general knowledge of Microsoft stack technologies, including SharePoint, Skype for Business, MS SQL, MS System Centre, Office365, and MS Exchange.
- Good general knowledge of SAN storage technologies.
- Excellent analysis and problem-solving skills, with the ability to take ownership of complex incidents.
- Excellent communication skills, with the ability to directly engage with customers and colleagues.
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A collaborative and dynamic work environment.
- Access to the latest technology and tools.
- A comprehensive training program.
Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. We are committed to making a difference in the world and to providing our employees with the opportunities they need to grow and succeed.
