Senior Infrastructure Specialist

3 weeks ago


Hereford, Herefordshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time

Job Summary

We are seeking a highly skilled 3rd Line Infrastructure Engineer to join our team at Leidos UK & EUROPE. As a key member of our Operational Support team, you will be responsible for the operation and maintenance of Infrastructure across a variety of technologies.

About the Role

The preferred candidate will demonstrate effective application of Infrastructure and extensive knowledge across a variety of technologies such as Linux (Ubuntu / CentOS), Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V), Microsoft Stack Technologies (Sharepoint, SQL Server, Skype for Business / Teams), networking technologies and storage.

Key Responsibilities

  • Responsible for the operation and maintenance of Infrastructure across a variety of technologies.
  • Author and contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service.
  • Handle escalated issues from both 1st- and 2nd-line support.
  • Investigate and resolve advanced hardware and software problems, performing Root Cause Analysis as required.
  • Managing system upgrades, installations, and configurations.
  • Collaborating with vendors and external support for specialised expertise.
  • Providing guidance and mentoring to lower-level support staff.

Requirements

We are looking for someone with a passion for infrastructure, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges.

What We Offer

At Leidos, we are passionate about customer success, united as a team, and inspired to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. Our employment package includes a contributory pension scheme, private medical insurance, 33 days annual leave, and access to flexible benefits.

About Leidos

Leidos UK & EUROPE is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services. We work to make the world safer, healthier, and more efficient through technology, engineering, and science.



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