IT Support Specialist
4 weeks ago
The role of the IT Service Desk Technician is to provide technical support to all services including applications, systems, hardware and customers. This company offers training and certifications, European and worldwide travel opportunities, and future promotion opportunities in 3rd-line support.
Key Information
- 2nd Line Support level
- Salary: £28,000 - £32,000 per annum
- Working Location: Hybrid 2 days at home or Fully office based
- Office Location: Hereford
- Additional Bonuses: Up to 15% company bonus
- 25 days annual leave plus bank holidays
- Pension - 5% employer and 4% employee
- 4 x salary life assurance
- Cycle to work scheme
- Retail discounts
- Employee Assistance Program
- Annual Pay Review
Main Duties and Responsibilities
- Provide technical support to all local and remote IT end-users.
- Perform IT helpdesk administration such as account creation, password resets, and file and folder permissions.
- Respond to end-users' calls, emails, support tickets, and walk-ins to troubleshoot, triage, and gather information.
- Provide desktop support to IT end-users with workstations, laptops, connectivity, and end-user application support.
- Perform Network administration and troubleshooting such as Exchange, Citrix, and File Server administration.
- Provide Telephone administration with handset installation, voicemail, and call monitoring.
- Maintain the company's IT asset register.
- Provide detailed documentation and guidance to all users in effectively using systems and products where required.
- Identify and work towards service improvements and service excellence.
Requirements
- Experience in an advanced 1st or 2nd line focussed IT Support/Technician role
- Office 365
- Microsoft Active Directory
- Experience building PCs and laptops
- Experience working in an office environment
- Ability to handle difficult and demanding customer environments
- Excellent numeracy skills and experience in using spreadsheets
- Full Drivers Licence
Desirable Skills
- Certifications in Microsoft technologies
- ITIL Foundation certificate
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