Senior Operations Manager
4 weeks ago
Currys London Campus at Waterloo (LHO002)
As a Senior Operations Manager - New Business Lead, you will be responsible for delivering a seamless end-to-end customer experience for all products, customer solutions, and services across the squad. You will manage your team in designing the operating model for all New Business areas, making it easy for customers to shop with us.
- Manage an operations team to work with cross-functional experts to align processes and create ways of working to deliver a seamless end-to-end customer experience.
- Responsibility for ensuring we have in place supplier contracts arrangements and service levels for returns and customer escalations post-purchase working with Services Operations & Contact Centre.
- Interface with Channel Operations teams to ensure all New Business squad processes, stock loss solutions, etc.
- Own the measurement of the customer experience including commercial, CSAT, and compliance.
- Manage 3rd party vendor relationships and operationalize new products & services contracts.
- Support the Senior Buyers/Managers to effect changes within the Operating model as they introduce new products & services and onboard new vendors.
- Collaborate and manage with Transformation office to implement technical changes that improve the above processes.
What We Offer:
- 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme.
- Private Medical Insurance.
- Life Assurance.
- Fantastic colleague discounts on Tech with Currys and iD Mobile.
- Hybrid working (with an expectation to meet in person 2-4 times per month).
We're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process.
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