Excellence in Customer Service Coordinator
4 days ago
The Excellence in Customer Service Coordinator will play a critical role in ensuring that our customers receive exceptional service at all times. This role will be responsible for managing the day-to-day operations of the Tiffany Service Center, ensuring that all repair orders are processed efficiently and effectively, and providing ongoing support, direction, and development for staff.
About Us:
Tiffany & Co. has a long history of creating exquisite jewelry and accessories. We are committed to excellence in customer service and strive to provide a unique shopping experience for our customers. As a member of our team, you will have the opportunity to work with a talented group of professionals who share our passion for luxury goods.
Duties and Responsibilities:
* Manage the day-to-day operations of the Tiffany Service Center
* Ensure repair orders are systematically and physically processed to meet established service levels and with maximum efficiency
* Provide ongoing support, direction, and development for staff
* Maintain work schedules that ensure adequate coverage
* Assist with implementation and monitoring of new processes and projects
Requirements:
* High school diploma or equivalent
* Supervisory or team leadership experience
* 2 years business experience with strong operational background
* Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
* Strong initiative and the ability to work without constant direction
* Strong English language verbal and written communication skills
* Ability to shift tasks to meet daily business needs
* Detail-oriented ability to communicate effectively with different levels of management
* Excellent organizational abilities to manage and prioritize multiple tasks
Salary: $70,000 - $90,000 per year, depending on experience
Location: New York City, USA
How to Apply: Please submit your resume and cover letter for consideration.
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