Customer Service Coordinator

23 hours ago


Dartford, Kent, United Kingdom Mears Group Full time
About the Role

We are seeking a dedicated individual to support our customer journey in delivering planned works. This role will play a crucial part in embedding a customer-focused culture through our Red Thread behaviours and Customer Service Standards.

You will be responsible for supporting branch activities to ensure the customer experience is central to all operations, managing and recording customer contacts, and providing thorough analysis and reporting.

This position requires developing and maintaining strong relationships with clients, the local community, and governing bodies, while supporting local bid and mobilisation opportunities.

Excellent communication with residents will be ensured through newsletters, engagement events, and client meetings.

The ideal candidate will have previous experience in a customer-facing role, knowledge of social housing and planned works, good administrative skills, and good communication skills.

UK Full Driving Licence is also required.



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