Customer Service Advisor

5 days ago


Dartford UK, Kent, United Kingdom Insight Select Full time

Customer Service Advisor // Permanent // Fully office based // £29,000 per annum

My client, a leader in luxury products for high spec interiors, are looking for a Customer Service Advisor to join them on a full time basis. Within this role you will offer after sales support and assist with orders whilst in process. As a Customer Service Advisor, you should also ensure any technical issues are resolved and rectified, whilst ensuring the customer is kept up to date throughout the process.

Role and responsibilities:

  • Handling customer queries via phone, email, and online platforms promptly and professionally.
  • Providing technical advice and troubleshooting support on products.
  • Coordinating with suppliers, manufacturers, and internal teams to resolve issues.
  • Maintaining customer satisfaction by following up on cases and ensuring timely resolutions.
  • Documenting interactions and case resolutions in the CRM system.
  • Supporting sales consultants and contributing to training sessions with your technical knowledge.
  • Staying up-to-date with new products and industry advancements to provide accurate advice.


Experience and expertise:

  • Proven experience in customer service, aftersales, or technical advisory roles, preferably luxury industry.
  • Excellent communication skills to explain technical details clearly and effectively.
  • Strong problem-solving skills and a proactive approach to customer resolutions.
  • Organisational skills to manage multiple tasks efficiently.
  • Proficiency in Microsoft Office.
  • A positive, team-oriented attitude and a passion for outstanding customer service.


Package:

  • Up to £29,000 per annum DOE
  • Bonus
  • Flexible hours
  • Medicash
  • Staff discount
  • Free parking

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