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National Account Manager
2 months ago
We are seeking a highly skilled National Account Executive to join our team at PPL PRS. As a key member of our sales team, you will be responsible for retaining and growing revenue from high-value and large customer accounts.
Key Responsibilities- Revenue Growth: Deliver revenue targets through core key account management activities and identify further opportunities for revenue growth.
- Relationship Building: Identify key decision makers for own accounts and build long-lasting, close working relationships through regular dialogue.
- Account Management: Obtain all relevant site/music usage information to enable accurate invoices to be raised.
- Negotiation: Negotiate appropriately to secure licence reviews and/or increased revenues.
- Review and Payment: Complete reviews for customers in own portfolio, agreeing payment terms.
- Credit Control: Ensure that all customer details are captured and processed accurately and efficiently through ongoing customer interactions.
- Debt Collection: Identify and contact all due and overdue accounts within own portfolio with a view to obtaining payment and payment commitments from customers, where appropriate.
- Workload Management: Work with the National Account processors to ensure workload is prioritised and managed effectively.
- Objection Handling: Use objection handling techniques to proactively resolve any customer queries or objections.
- Customer Education: Educate and advise customers, positively reinforcing benefits of music to their business, while ensuring that they understand and are adhering to the contractual licensing terms and conditions.
- Networking: Effectively build a network and represent the company at external client meetings and appropriate events.
- Teamwork: Work co-operatively and supportively with other teams in order to ensure the customer experience is positive.
- Customer Service: Respond to customer queries and ensure timely resolution of complaints.
- Business Development: Develop and maintain knowledge of accounts and sectors, in order to maximise specific revenue streams through proactive management and conversion of sales and upsell opportunities.
- Process Knowledge: Develop and maintain knowledge within core licensing processes and procedures, including tariffs and Copyright Law.
- Business Expertise: Build and demonstrate business expertise and contribute to continuous improvement of licensing processes.
- Workload Management: Effectively manage a workload that consists of time spent in customer meetings as well as time in the office.
- Proven Track Record: Proven track record in Key Account management and sales.
- Education: A level education or relevant work experience.
- Customer Relationship Management: Proven experience of managing customer relationships.
- CRM System: Experience of using a CRM system.
- Driving Licence: Full driving licence and access to a vehicle.
- Complaints Management: Experience of managing complaints.
- Microsoft Office: Competent in Microsoft Office.
