Senior Client Relationship Manager
4 days ago
At SS&C Technologies, we seek a highly skilled and experienced CASS Coordinator/Manager to join our team. The successful candidate will be responsible for developing and maintaining exceptional client relationships by supporting service activities for a designated client group.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with internal business units and clients. You will be the first point of contact for client groups, ensuring operational needs and issues are managed to the highest level of satisfaction.
A key aspect of this role is to manage a close relationship with the CSM team and all operational areas to ensure all CASS related processes, projects, and issues are managed effectively between business areas. This involves driving down client query volumes by analyzing trends and targeting key areas such as client education, processing flaws, and risks. Additionally, you will identify potential efficiencies within current processes and systems and help drive through implementation where practical.
In this role, you will also attend client meetings at client offices as and when required with CSMs, relevant business processing teams, or individually in line with reasonable CSM client travel. You will coordinate multi-client communications such as CASS incident management, generic breach notifications, materials for CASS User Group, and client Forums.
We encourage applications from people of all backgrounds, particularly under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in the hiring location, proof of address, credit check, and criminal record check (where permitted by local law).
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