Customer Service Operations Manager

3 days ago


Aston, United Kingdom P&O Ferrymasters. Full time

We are P&O Ferrymasters, a leading provider of logistics and transportation services. Our team is dedicated to delivering exceptional customer service and ensuring the timely arrival of goods.

About the Role

As Contract Co-ordinator, you will be responsible for supporting our Operations Supervisor in ensuring the smooth day-to-day running of our customers' contracts. This includes managing bookings, liaising with other departments, and providing excellent customer service.

Key Responsibilities
  • Raise and manage bookings, keeping key personnel informed of all necessary changes.
  • Ensure collection and delivery expectations are met in an efficient and effective manner.
  • Daily liaison with Customer personnel in a professional manner.
  • Support activities such as customs clearance and standkit change overs.
  • Collate information relevant for various KPI's on a weekly and monthly basis and report to line manager.
About You

We are looking for a highly organized and communicative individual with previous experience in a customer-focused operational role. You will have excellent customer service skills, with the ability to develop and maintain good working relationships.

You will also have good numeracy skills and knowledge of IT systems. H&S knowledge and awareness would also be an advantage.

What We Offer

We offer a competitive salary of £25,000 - £28,000 per annum, dependent on experience. You will also receive company pension, P&O Ferries travel concessions, Employee Assistance Scheme, and an employee wellbeing programme.

Additionally, we offer opportunities for personal and professional training and development, as well as a benefits platform including a range of voluntary health insurances, cycle to work, and retail discounts.



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