Customer Service Specialist
5 days ago
Job Overview
As a Customer Service Advisor at Kingspan Water & Energy, you will play a crucial role in delivering outstanding service that makes a difference. This is a full-time office-based role where you will be responsible for supporting the company with Customer Experience post order.
Key Responsibilities
- Support the CS Team Leader in the SR (GRN) process.
- Prepare despatch paperwork, delivery notes, Commercial invoices, packing List and purchase orders when required.
- Liaise with Import/Export Companies for Custom Clearance.
- Help cover UK transport in Admin tasks, including pulling tickets and spreadsheet updates when required for holiday cover.
- Help maintain and update customer data (GDPR Compliance).
- Answer incoming warranty call's overflow and answer where capable.
- General administrative responsibilities and/or other reasonable duties as required.
Key Skills
- Strong phone etiquette with the ability to communicate clearly and effectively.
- Excellent analytical skills to assess customer needs and provide tailored solutions.
- Experience in data entry with a keen attention to detail.
- Ability to upsell products or services while maintaining a focus on customer satisfaction.
- A friendly disposition with strong interpersonal skills to build rapport with customers.
- Proficient in the use of Microsoft Office and standard computer applications.
- Full UK driving License.
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