Customer Service Specialist

5 days ago


Aston Clinton, Buckinghamshire, United Kingdom Kingspan Water & Energy Full time

Job Overview

As a Customer Service Advisor at Kingspan Water & Energy, you will play a crucial role in delivering outstanding service that makes a difference. This is a full-time office-based role where you will be responsible for supporting the company with Customer Experience post order.

Key Responsibilities

  • Support the CS Team Leader in the SR (GRN) process.
  • Prepare despatch paperwork, delivery notes, Commercial invoices, packing List and purchase orders when required.
  • Liaise with Import/Export Companies for Custom Clearance.
  • Help cover UK transport in Admin tasks, including pulling tickets and spreadsheet updates when required for holiday cover.
  • Help maintain and update customer data (GDPR Compliance).
  • Answer incoming warranty call's overflow and answer where capable.
  • General administrative responsibilities and/or other reasonable duties as required.

Key Skills

  • Strong phone etiquette with the ability to communicate clearly and effectively.
  • Excellent analytical skills to assess customer needs and provide tailored solutions.
  • Experience in data entry with a keen attention to detail.
  • Ability to upsell products or services while maintaining a focus on customer satisfaction.
  • A friendly disposition with strong interpersonal skills to build rapport with customers.
  • Proficient in the use of Microsoft Office and standard computer applications.
  • Full UK driving License.


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