Customer Experience Coordinator

2 weeks ago


Aston Clinton, Buckinghamshire, United Kingdom Kingspan Water and Energy Full time
About the Role

As a Customer Experience Advisor at Kingspan Klargester, you will be instrumental in orchestrating a delightful customer journey post-purchase. Your role will involve tracking and enhancing the customer experience to ensure seamless interaction across multiple channels and platforms.

By liaising effectively with Production, Transport, and Sales teams, you will tackle challenges head-on, significantly boosting customer satisfaction and loyalty.

Key Responsibilities
  • Support and Streamline: Aid the Customer Service Team Leader with the SR (GRN) process and ensure smooth dispatch by preparing essential paperwork, including delivery notes and commercial invoices.
  • Customs and Compliance: Coordinate with import/export companies for custom clearance and manage GDPR-compliant updates to customer data.
  • Transport and Logistics: Provide administrative support for UK transport, including managing spreadsheets and covering holiday shifts.
  • Communication and Resolution: Handle overflow of incoming warranty calls, responding to customer inquiries with technical guidance and installation information.
  • Sales Support: Engage in upselling offloading facilities and ensure detailed project management of large orders to meet delivery timelines and specifications.
  • Customer Interaction: Maintain direct communication with customers to confirm delivery dates and order details, ensuring all information is accurate and up-to-date.
Requirements
  • Communication: Strong phone etiquette and the ability to clearly convey information.
  • Analytical Acumen: Excellent skills in analyzing customer needs and crafting personalized solutions.
  • Technical Proficiency: Experienced with Microsoft Office and general computer applications.
  • Detail-Oriented: Sharp attention to detail with a capacity for high-quality data entry.
  • Interpersonal Skills: A friendly and engaging disposition to build strong relationships with customers.
  • Driving: Full UK driving license.
Benefits
  • Health & Wellness: Discounted gym memberships, eye tests, and access to 24/7 virtual health services.
  • Hybrid Work: Working from home 1 day a week after training signed off.
  • Financial Security: Attractive pension plans and life assurance up to 4x your salary.
  • Additional Perks: Employee discounts, Cycle to Work Scheme, and a generous referral bonus program.


  • Aston Clinton, Buckinghamshire, United Kingdom Kingspan Water & Energy Full time

    About the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team. In this dynamic role, you will play a key part in ensuring seamless interaction with our customers across multiple channels and platforms.Key Responsibilities:Streamlining Customer Support: Assist the Customer Service Team Leader with the SR (GRN) process,...


  • Aston Clinton, Buckinghamshire, United Kingdom Kingspan Water and Energy Full time

    About Kingspan Water and Energy:We are a leading manufacturer of sustainable products, committed to delivering ethical solutions and premium service.Job Overview:This role involves tracking and enhancing customer experience, ensuring seamless interaction across multiple channels. You'll work closely with Production, Transport, and Sales teams to boost...


  • Aston Clinton, Buckinghamshire, United Kingdom Kingspan Water and Energy Full time

    About Kingspan Water and EnergyWe are a leading manufacturer of sustainable products, dedicated to delivering ethical solutions and premium service. Our diverse client base includes homeowners, builders, and installers.


  • Aston Clinton, Buckinghamshire, United Kingdom Kingspan Water and Energy Full time

    About the RoleWe are seeking a skilled Customer Experience Operations Specialist to join our team at Kingspan Water and Energy. This exciting opportunity will see you play a key role in orchestrating a delightful customer journey post-purchase.


  • Aston Clinton, Buckinghamshire, United Kingdom Kingspan Water and Energy Full time

    About the Role:Kingspan Water and Energy is seeking a Customer Service Liaison to join our team as a key player in orchestrating a delightful customer journey post-purchase. This dynamic role involves tracking and enhancing the customer experience, ensuring seamless interaction across multiple channels and platforms.Key Responsibilities:Aid the Customer...


  • Aston Clinton, Buckinghamshire, United Kingdom Kingspan Water & Energy Full time

    Job OverviewAs a Customer Service Advisor at Kingspan Water & Energy, you will play a crucial role in delivering outstanding service that makes a difference. This is a full-time office-based role where you will be responsible for supporting the company with Customer Experience post order.Key ResponsibilitiesSupport the CS Team Leader in the SR (GRN)...


  • Aston Clinton, Buckinghamshire, United Kingdom XPO TRANSPORT SOLUTIONS UK LIMITED Full time

    Job Title: Transport Operations ManagerJob Type: Full-timeJob Description:As a key member of our transport team, you will be responsible for ensuring the safe and efficient operation of our logistics services. This includes managing drivers, coordinating transportation activities, and building strong relationships with stakeholders.Key Responsibilities:-...


  • Aston Clinton, Buckinghamshire, United Kingdom Kingspan Water and Energy Full time

    ​Job SummaryAs a leading manufacturer in sustainable products, Kingspan Klargester is seeking a dedicated and reliable Warehouse Worker to join our dynamic team. The ideal candidate will play a crucial role in ensuring the efficient operation of our warehouse by managing the storage and distribution of materials, components, and some assemblies.Key...


  • Aston Clinton, Buckinghamshire, United Kingdom Enterprise Recruitment Ltd Full time

    Key Role Summary:As a key member of our team at Enterprise Recruitment Ltd, you will be responsible for ensuring the timely delivery of production and development complements, processing deliveries, providing production support, and managing suppliers on a strategic level.About the Company:Our client is a world leader in niche medical equipment, based out of...


  • Aston Clinton, Buckinghamshire, United Kingdom Kingspan Water and Energy Full time

    At Kingspan Water and Energy, we're seeking an experienced Business Development Representative to drive sales growth in our wastewater solutions division. As a key member of our team, you'll be responsible for managing key accounts and accredited installers to grow customer loyalty and sales.About the RoleThis is a challenging and rewarding role that...

  • 7.5 Tonne Delivery

    3 weeks ago


    Aston Clinton, Buckinghamshire, United Kingdom Rapier Full time

    Rapier Employment is seeking a reliable 7.5t driver to work on a well-established client site located on the outskirts of Aylesbury. The ideal candidate will have a strong track record of safe delivery and installation of products in customer properties.Key Responsibilities:Deliver, install, and demonstrate products in customer properties, ensuring the...


  • Aston Clinton, Buckinghamshire, United Kingdom Rapier Full time

    Job Title: 7.5 Tonne Delivery and Installation SpecialistJob Summary: Rapier Employment is seeking a skilled 7.5t driver to join our client based on the outskirts of Aylesbury.Key Responsibilities:* Safely deliver, install, and demonstrate products in customer properties.* Engage with customers, keeping them informed and ensuring their delivery is carried...

  • 7.5 Tonne HGV Driver

    3 weeks ago


    Aston Clinton, Buckinghamshire, United Kingdom Rapier Full time

    Job Title: 7.5 Tonne DriverRapier Employment is seeking a number of 7.5t drivers to join our well-established client based on the outskirts of Aylesbury.Role and Responsibilities:Key Responsibilities:Safely deliver, install, and demonstrate products in customer properties.Engage with customers, keeping them informed and ensuring their delivery is carried out...

  • Service Engineer

    4 weeks ago


    Aston Clinton, Buckinghamshire, United Kingdom Career Smart Full time

    Job OverviewThis is an exciting opportunity for an experienced Field Service Technician to join a successful medical engineering and manufacturing business based in the UK.The successful candidate will be responsible for the assembly, testing, and repair of medical devices, with a focus on providing excellent customer service and ensuring the highest quality...


  • Aston Clinton, Buckinghamshire, United Kingdom ALPLA UK Limited Full time

    About the RoleWe are seeking a skilled maintenance technician to join our team at ALPLA UK Limited.Key ResponsibilitiesEnsure all blow moulding machines and associated production machinery are running efficiently and at full capacity.Carry out repairs and maintenance tasks as required.Complete relevant paperwork and maintenance logs accurately.Adhere to...


  • Aston Clinton, Buckinghamshire, United Kingdom ARC (Norwich) Limited Full time

    We are seeking a reliable and experienced HGV Class 2 driver to join our team on an ongoing contract basis. The successful candidate will be responsible for making deliveries to our client's stores, with a maximum of 7 drops per shift. In addition to unloading deliveries, the driver will also be required to unlock the closed stores, provide security for...

  • Service Technician

    4 weeks ago


    Aston Clinton, Buckinghamshire, United Kingdom https:www.energyjobline.comsitemap Full time

    Job SummaryThis is an exciting opportunity for a skilled Field Service Technician to join our team at a successful medical engineering and manufacturing business based in the UK. The successful candidate will be responsible for providing technical support and maintenance services to our clients across the country.Key ResponsibilitiesProviding technical...


  • Aston Clinton, Buckinghamshire, United Kingdom ALPLA UK Limited Full time

    About the RoleWe are seeking a skilled Maintenance Technician to join our team at ALPLA UK Limited.Key ResponsibilitiesEnsure all blow moulding machines and associated production machinery uptime is maximised in line with Company maintenance procedures and in compliance with production and health & safety requirements.Provide planned and repair maintenance...

  • Technical Operator

    2 weeks ago


    Aston Clinton, Buckinghamshire, United Kingdom Medik8 Full time

    Job Title:Operational Technician - Medik8 ProductionAbout the Role:We are seeking an experienced Operational Technician to join our Medik8 Production team. In this role, you will be responsible for ensuring the smooth operation of our production lines, working closely with our Production Manager to maintain optimal performance and minimize downtime.Key...


  • Aston Clinton, Buckinghamshire, United Kingdom Career Smart Full time

    Electronics Hardware Design EngineerThis is a fantastic opportunity for a skilled Electronics Hardware Design Engineer to join our team at Career Smart. As an Electronics Hardware Design Engineer, you will be responsible for the design and development of electronic hardware systems, including analogue, digital, and RF components. You will work closely with...