Customer Support Advisor
3 months ago
**Customer Support Advisors**
We currently have an opportunity on a part time basis working 16 hours per week to join our Call Centre team based at our Customer Support Centre in Aston, Birmingham on a permanent contract. The working hours for these roles vary between 08:30am and 12:30pm or 13:30pm and 17.30pm, Monday to Saturday _(covering alternative Saturdays)._
This team is responsible for reducing the number of lost opportunities within the ATS centre network by increasing the capture rate of customer call traffic.
**Key Responsibilities include**:
- Capture lost opportunity for retail centre call volume
- Manage overflow of internal Customer Services calls
- Provide quotations for customer vehicle requests being booked for completion in retail centres
- Delivery of 'ATS Way' in interaction with customers
- Creation of Phoenix system Order number for Service level 3 customer accounts
- Diagnosis of basic customer vehicle requirement to identify appropriate service via use of the E3 technical data site
- Processing, and taking card payments for retail/non account holder mobile customer bookings
- Retail centre location request calls
- Outbound calls to ATS centres not associated with the pilot to arrange retail bookings
- Outbound escalation calls for authorisation to work on non-validating managed account vehicles
- Management and delivery of retail centre work via the R2C platform for SMR/Remedial service
In addition to a competitive salary, we offer 25 days holiday (plus bank holidays) pro-rated, a generous flexible pension scheme, a competitive staff discount scheme on our range of products and services and free on site car parking.
**Job Types**: Permanent, Part-time
Part-time hours: 16 per week
**Salary**: £9,501.44 per year
**Benefits**:
- Company pension
- Employee discount
- Health & wellbeing programme
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Aston, West Midlands: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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